Shipping policy

h1 { display: none !important; }

/* ── BREAK OUT OF SHOPIFY DWELL THEME CONTAINER ── */ .shopify-section, .page-width, .container, article.page, .page__content, [class*="page-content"], [class*="rte"] { max-width: 100% !important; width: 100% !important; padding-left: 0 !important; padding-right: 0 !important; margin-left: 0 !important; margin-right: 0 !important; } *, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; } :root { --pink: #d4a0a0; --pink-dark: #c08888; --pink-mid: #ddb8b8; --pink-soft: #ecd4d4; --pink-pale: #fdf5f5; --pink-faint: #fefafa; --ink: #232020; --ink-body: #4b4646; --ink-mid: #6e6666; --ink-muted: #9a9292; --ink-faint: #b8b0b0; --rule: #ece4e4; --white: #ffffff; } body { font-family: 'Jost', sans-serif; font-weight: 300; color: var(--ink-body); background: var(--white); -webkit-font-smoothing: antialiased; } .pg { width: 100vw; position: relative; left: 50%; margin-left: -50vw; margin-right: 0; background: var(--white); padding: 40px 52px 100px; } .mast { display: grid; grid-template-columns: 1fr auto 1fr; align-items: center; gap: 24px; margin-bottom: 56px; max-width: 840px; margin-left: auto; margin-right: auto; } .mast-line { height: 1px; background: var(--rule); } .mast-center { text-align: center; } .mast-tag { font-size: 9px; letter-spacing: 0.5em; text-transform: uppercase; color: var(--pink); margin-bottom: 10px; display: block; } .mast-h1 { font-family: 'Cormorant Garamond', serif; font-weight: 600; font-style: normal; font-size: 50px; line-height: 1; color: var(--ink); margin: 0; } .mast-h1 span { display: block; font-family: 'Jost', sans-serif; font-style: normal; font-weight: 400; font-size: 10px; letter-spacing: 0.52em; text-transform: uppercase; color: var(--ink); margin-top: 10px; } /* ── CONTENT MAX WIDTH ── */ .lead, .order-box, .steps, .sec, .hr, .hr-short, .foot { max-width: 840px; margin-left: auto; margin-right: auto; } .hr { margin-top: 10px; margin-bottom: 42px; } .hr-short { margin-top: 48px; margin-bottom: 48px; } .lead { text-align: center; font-size: 14px; line-height: 2.1; color: var(--ink-muted); max-width: 540px; margin: 0 auto 52px; } /* ── ORDER PLACED BOX ── */ .order-box { border: 1px solid var(--pink-soft); background: var(--pink-faint); padding: 32px 40px; text-align: center; margin-bottom: 36px; } .order-box-label { font-size: 9px; font-weight: 500; letter-spacing: 0.44em; text-transform: uppercase; color: var(--pink); margin-bottom: 14px; display: block; } .order-box-title { font-family: 'Cormorant Garamond', serif; font-style: normal; font-weight: 400; font-size: 28px; color: var(--ink); margin-bottom: 14px; } .order-box-body { font-size: 13.5px; color: var(--ink-mid); line-height: 2.05; max-width: 480px; margin: 0 auto; } .order-box-note { margin-top: 14px; font-family: 'Cormorant Garamond', serif; font-style: normal; font-weight: 300; font-size: 14px; color: var(--ink-muted); } /* ── THREE STEP ICONS ── */ .steps { display: grid; grid-template-columns: repeat(3, 1fr); border: 1px solid var(--rule); margin-bottom: 64px; } .step { padding: 32px 20px 28px; text-align: center; border-right: 1px solid var(--rule); } .step:last-child { border-right: none; } .step-num { font-size: 9px; letter-spacing: 0.38em; color: var(--pink); text-transform: uppercase; margin-bottom: 14px; display: block; } .step-icon { width: 48px; height: 48px; border-radius: 50%; border: 1px solid var(--pink-soft); background: var(--pink-faint); display: flex; align-items: center; justify-content: center; margin: 0 auto 16px; } .step-icon svg { width: 18px; height: 18px; stroke: var(--pink); fill: none; stroke-width: 1.4; stroke-linecap: round; stroke-linejoin: round; } .step-label { font-size: 9px; font-weight: 500; letter-spacing: 0.16em; text-transform: uppercase; color: var(--ink); margin-bottom: 8px; line-height: 1.6; } .step-pill { display: inline-block; font-size: 8px; letter-spacing: 0.06em; font-weight: 400; color: var(--pink-dark); border: 1px solid var(--pink-soft); background: var(--white); padding: 3px 12px; border-radius: 30px; text-transform: uppercase; margin-bottom: 12px; } .step-desc { font-size: 12.5px; color: var(--ink-mid); line-height: 1.8; } /* ── SECTION HEADING ── */ .sec { margin-bottom: 40px; } .sec-hd { font-family: 'Cormorant Garamond', serif; font-style: normal; font-weight: 400; font-size: 26px; letter-spacing: 0.02em; color: var(--ink); margin-bottom: 16px; display: flex; align-items: center; gap: 20px; } .sec-hd::after { content: ''; flex: 1; height: 1px; background: var(--rule); } /* ── BODY TEXT ── */ .body { font-size: 14px; line-height: 2.1; color: var(--ink-body); } .body p + p { margin-top: 14px; } .body strong { font-weight: 500; color: var(--ink); } .body ul { list-style: none; padding: 0; } .body ul li { padding-left: 18px; position: relative; margin-bottom: 14px; font-size: 14px; line-height: 2.1; color: var(--ink-body); } .body ul li::before { content: ''; position: absolute; left: 0; top: 16px; width: 6px; height: 1px; background: var(--pink); } /* ── CALLOUT ── */ .callout { background: var(--pink-faint); border: 1px solid var(--pink-soft); border-top: 2px solid var(--pink); padding: 22px 28px; font-size: 14px; line-height: 2.1; color: var(--ink-body); margin-top: 4px; } .callout strong { font-weight: 500; color: var(--ink); } /* ── ASIDE QUOTE ── */ .aside { border-left: 2px solid var(--pink-soft); padding-left: 18px; margin-top: 16px; font-family: 'Cormorant Garamond', serif; font-style: normal; font-weight: 300; font-size: 15px; color: var(--ink-mid); line-height: 1.9; } /* ── COURIERS ── */ .trio { display: grid; grid-template-columns: repeat(3, 1fr); border: 1px solid var(--rule); margin-bottom: 18px; } .trio-item { padding: 18px 14px; text-align: center; border-right: 1px solid var(--rule); background: var(--pink-faint); } .trio-item:last-child { border-right: none; } .trio-name { font-size: 11px; font-weight: 500; letter-spacing: 0.2em; text-transform: uppercase; color: var(--ink); margin-bottom: 5px; } .trio-sub { font-size: 11px; color: var(--ink-mid); letter-spacing: 0.06em; } /* ── NOTES GRID ── */ .notes { display: grid; grid-template-columns: 1fr 1fr; border: 1px solid var(--rule); margin-top: 4px; } .note { padding: 20px 24px; border-right: 1px solid var(--rule); border-bottom: 1px solid var(--rule); font-size: 13.5px; line-height: 2; color: var(--ink-body); } .note:nth-child(2n) { border-right: none; } .note:nth-last-child(-n+2) { border-bottom: none; } .note b { display: block; font-size: 8.5px; font-weight: 500; letter-spacing: 0.28em; text-transform: uppercase; color: var(--pink); margin-bottom: 8px; } /* ── RULE ── */ .hr { border: none; border-top: 1px solid var(--rule); margin: 10px 0 42px; } .hr-short { border: none; border-top: 1px solid var(--rule); margin: 48px auto; width: 64px; } /* ── FOOTER ── */ .foot { text-align: center; padding-top: 10px; } .foot-serif { font-family: 'Cormorant Garamond', serif; font-style: normal; font-weight: 300; font-size: 19px; color: var(--ink-mid); line-height: 1.95; margin-bottom: 30px; } .foot-btn { display: inline-block; font-family: 'Jost', sans-serif; font-size: 9px; font-weight: 500; letter-spacing: 0.42em; text-transform: uppercase; color: var(--ink-body); background: var(--pink-faint); border: 1px solid var(--pink-soft); padding: 15px 54px; text-decoration: none; transition: background 0.25s; } .foot-btn:hover { background: var(--pink-soft); } .foot-email { display: block; margin-top: 14px; font-size: 12px; letter-spacing: 0.14em; color: var(--ink-mid); text-decoration: none; } .foot-email:hover { color: var(--pink); } /* ── RESPONSIVE ── */ @media (max-width: 640px) { .pg { padding: 48px 22px 70px; } .mast { grid-template-columns: 1fr; } .mast-line { display: none; } .mast-h1 { font-size: 36px; } .order-box { padding: 26px 22px; } .steps { grid-template-columns: 1fr; } .step { border-right: none; border-bottom: 1px solid var(--rule); } .step:last-child{ border-bottom: none; } .trio { grid-template-columns: 1fr; } .trio-item { border-right: none; border-bottom: 1px solid var(--rule); } .trio-item:last-child { border-bottom: none; } .notes { grid-template-columns: 1fr; } .note { border-right: none !important; } .note:nth-last-child(-n+2) { border-bottom: 1px solid var(--rule); } .note:last-child { border-bottom: none; } }

Frocklyn

Shipping & Delivery Policy

At Frocklyn, we are pleased to extend complimentary shipping services to all our customers around the world. Every piece in our collection is crafted exclusively for you — made to order, with care and precision from the very first stitch. We kindly ask for a little patience as each creation is given the full time and attention it truly deserves.

Order Placed

Your piece enters production immediately.

At Frocklyn, we hold no stock — each item is made exclusively for you, with full attention to detail from the very first stitch. The moment your order is confirmed, your creation begins its journey into existence.

Orders placed after 1 PM will be processed on the following business day.

Handcrafting & Finishing

7 – 14 Days

Each piece is cut, sewn, and finished entirely by hand. A thorough quality inspection is carried out before packaging.

Dispatch & Shipping

8 – 10 Days

Your order is dispatched via DHL, FedEx, or USPS. A tracking number is sent to your email upon dispatch.

Delivered

21 – 28 Days Total

Your piece arrives at your door, beautifully packaged and ready to wear, within 21 to 28 days of placing your order.

Free Shipping

At Frocklyn, we are delighted to offer complimentary worldwide shipping on every single order, without exception. From the moment your piece leaves our atelier to the moment it arrives at your door, there are absolutely no shipping charges — no matter where in the world you call home. We believe that receiving something beautiful should be a seamless and joyful experience from the very beginning.

Estimated Delivery Time

Standard Shipping: At Frocklyn, each piece is a creation made with exceptional care and dedication, meticulously handcrafted and finished exclusively for you. Our preparation process takes approximately 7 to 14 days, allowing us to infuse each item with the precision and attention it deserves. Once your piece is ready, it embarks on its journey to you, typically arriving within an additional 8 to 10 business days — for a total delivery time of 21 to 28 days from the moment you place your order.
Order Processing: Orders placed after 1 PM will begin processing on the following business day, which may have a small effect on the overall delivery timeline. We appreciate your understanding and assure you that every order receives our complete and careful attention.

Orders placed after 1 PM will be processed on the following business day.

Tracking Your Order

Once your order has been carefully prepared and dispatched, you will receive a tracking number via email, allowing you to follow its journey every step of the way. We encourage you to use this number to monitor your shipment's progress and to reach out to the courier company directly should any questions or concerns arise along the way.
In the event of any delivery delays or complications, we kindly ask that you contact the courier service directly for the most timely assistance. Please note that while we take every care in preparing and dispatching your order, we are unfortunately unable to be held responsible for parcels that are delayed or returned due to circumstances beyond our control, including instances where delivery was attempted and no one was available at the address provided.

Courier Services

DHL

Express Worldwide

FedEx

International Priority

USPS

Global Delivery

To ensure the safe and timely arrival of every order, we collaborate exclusively with reputable and trusted courier partners — DHL, FedEx, and USPS. These services are carefully selected for their reliability, efficiency, and extensive global reach, so that your piece arrives in impeccable condition and within the promised timeframe.

Receiving Damaged or Incorrect Orders

While we take every possible measure to ensure your order arrives in perfect condition, we understand that on rare occasions, issues may arise. If you receive a piece with a manufacturing defect, we sincerely apologise and ask that you kindly reach out to our customer care team within 48 hours of receiving your parcel, so that we may make things right as swiftly as possible.
To be eligible for a return, refund or exchange we ask that the item remains in its original, unworn condition with all tags still attached. Our team will be happy to guide you through the process and ensure the matter is resolved to your complete satisfaction.

Import Duties & Taxes

For our valued customers in the United States, we are pleased to cover all customs charges in full — there are absolutely no additional costs on your end. For our international customers, please note that import duties and taxes are not included in the product price and may be the responsibility of the customer upon arrival. These charges vary by country, and while we do our very best to minimise any applicable duties, we recommend reviewing your local customs policies prior to placing your order so that there are no unexpected surprises.

Important Notes

Address Accuracy We kindly ask that you take a moment to carefully verify your shipping address and contact details before completing your order, as accurate information helps us ensure a smooth and timely delivery experience for you.

Restricted Addresses Please be aware that for security reasons, we are currently unable to ship to APO, FPO, or PO Box addresses. We sincerely appreciate your understanding in this matter.

Mixed Orders If your order includes both customised and non-customised pieces, please be aware that the customised item may require a little additional time in production. Your standard pieces will be delivered within the usual timeframe.

Address Changes Once an order has been dispatched, we are unfortunately unable to reroute it to a new address. Should you need to make any changes, we recommend contacting your courier directly using the tracking number we have provided.

Possible Reasons for Delivery Delays

While we always strive to deliver your order within the estimated timeframe, there are certain circumstances beyond our control that may occasionally affect delivery. These can include natural disasters, public holidays, severe weather conditions, customs inspections, or quality control reviews that simply require a little extra time and care.
Incorrect address details or contact information can also sometimes affect the delivery process. In truly exceptional circumstances — such as global disruptions or unforeseen world events — extended timelines may apply. We genuinely appreciate your patience and understanding, and we will always do our very best to keep you informed and supported throughout your order's journey.

If you have any further questions or require additional information
regarding your order, please do not hesitate to reach out —
we are always here and happy to help.