Shipping and Delivery Policy

At Frocklyn, we are delighted to offer complimentary worldwide shipping on every single order, without exception. From the moment your piece leaves our atelier to the moment it arrives at your door, there are absolutely no shipping charges — no matter where in the world you call home. We believe that receiving something beautiful should be a seamless and joyful experience from the very beginning.

• Standard Shipping: At Frocklyn, each piece is a masterpiece, meticulously handcrafted with exceptional care and precision. Our preparation process takes approximately 7 to 10 days, allowing us to infuse each item with the attention it truly deserves. Once prepared, your order embarks on its journey to you, typically arriving within an additional 8 to 10 business days — for a total delivery time of 14 to 21 days from the moment you place your order.
• Order Processing: Orders placed after 1 PM will begin processing on the following business day, which may have a small effect on the overall delivery timeline. We appreciate your understanding and assure you that every order receives our complete and careful attention.

• Once your order has been carefully prepared and dispatched, you will receive a tracking number via email, allowing you to follow its journey every step of the way. We encourage you to use this number to monitor your shipment's progress and to reach out to the courier company directly should any questions or concerns arise along the way.
• In the event of any delivery delays or complications, we kindly ask that you contact the courier service directly for the most timely assistance. Please note that while we take every care in preparing and dispatching your order, we are unfortunately unable to be held responsible for parcels that are delayed or returned due to circumstances beyond our control.

To ensure the safe and timely arrival of every order, we collaborate exclusively with reputable and trusted courier partners — DHL, FedEx, and USPS. These services are carefully selected for their reliability, efficiency, and extensive global reach, so that your piece arrives in impeccable condition and within the promised timeframe.

• While we take every possible measure to ensure your order arrives in perfect condition, we understand that on rare occasions, issues may arise. If you receive a piece with a manufacturing defect, we sincerely apologise and ask that you kindly reach out to our customer care team within 48 hours of receiving your parcel, so that we may make things right as swiftly as possible.
• To be eligible for a return, refund or exchange we ask that the item remains in its original, unworn condition with all tags still attached. Our team will be happy to guide you through the process and ensure the matter is resolved to your complete satisfaction.

• While we always strive to deliver within the estimated timeframe, certain circumstances beyond our control may occasionally affect delivery — including natural disasters, public holidays, severe weather, customs inspections, or quality control reviews.
• Incorrect address details can also affect the delivery process. In exceptional circumstances, extended timelines may apply. We genuinely appreciate your patience and will always do our best to keep you informed throughout your order's journey.