FAQs

Yes, and we are immensely proud of it. Frocklyn is a proudly women-led brand, built from the ground up by women who believe deeply in the magic of beautifully crafted clothing. Our team of skilled artisan women brings every piece to life — from the first cut of fabric to the final hand-stitched detail. Every Frocklyn creation carries with it the dedication, creativity, and care of the extraordinary women behind it.

Each Frocklyn piece is handcrafted by our team of talented women artisans. Every garment passes through skilled hands at every stage — cutting, sewing, embellishing, and finishing — with an unwavering commitment to quality and craftsmanship. We take great pride in the human touch behind every creation, and in the community of women whose artistry makes Frocklyn what it is.

Frocklyn was founded on the belief that every special moment deserves something truly beautiful. At the heart of everything we do is our team of skilled women artisans, whose craft, precision, and dedication go into every single stitch. From the careful selection of fabrics to the hand-finished embellishments and meticulous quality control, each piece reflects an uncompromising standard of quality that we are deeply proud of.

Frocklyn offers a curated range of silhouettes including A-line, princess, and ball gown styles. Each silhouette is thoughtfully designed and handcrafted in premium fabrics — from structured duchess satin to soft tulle and delicate organza layers — to create pieces that are as beautiful in person as they are in photographs.

We offer dresses across a range of lengths to suit every occasion and preference — knee length, tea length, ankle length, and chapel length. Each length is available across select styles and can be browsed by using the "By Length" filter in our shop.

Frocklyn dresses are designed for life's most cherished moments. Our collection is thoughtfully curated for weddings, flower girl roles, birthdays, and celebrations of all kinds. Whether you are looking for something ethereal and romantic or structured and elegant, our range offers something beautiful for every special occasion.

Yes. We offer customisation on select styles, allowing you to order your favourite Frocklyn design made to your own measurements. Explore our collections to find your perfect style, then contact us at info@frocklyn.com prior to placing your order to discuss your requirements. Please note that all customised orders are non-returnable and non-refundable.

Our pieces are crafted primarily from premium duchess satin, with select styles featuring layers of soft tulle, delicate organza, and net. Embellished styles may include hand-stitched appliqué, beading, or floral detailing — each added by hand as part of our artisan production process.

Simply browse our collection, select your desired piece, choose your size using our size guide, and proceed to checkout. All orders are confirmed via email once payment has been successfully processed.

Orders can be cancelled or modified within 24 hours of placing. After this window, we are unable to make any changes.

Yes. A confirmation email will be sent to the address provided at checkout once your order has been successfully placed and payment received. Please check your spam or junk folder if you do not see it within a few minutes.

Sometimes our emails may end up in your spam or junk folder — please check there first. The second most common reason is a typo in the email address provided at checkout. If you still cannot locate it, please contact us at info@frocklyn.com to verify the email address on your order and request a resend.

On the checkout page, look for the "Apply Coupon Code" field on the right-hand side. Enter your code in the box before completing your payment.

Please email us at info@frocklyn.com with the following details: your full name, the email linked to your PayPal, a list of the items purchased, and a screenshot or proof of the transaction. We will verify the payment and process your order manually if needed, along with sending a confirmation email.

We recommend referring to the size guide available on each product page before placing your order. Please note that our size chart reflects body measurements, not the finished garment measurements. Each piece is designed with a subtle built-in ease to ensure a comfortable and elegant fit.

Yes, our pieces are designed to follow standard sizing with a comfortable, elegant fit.

Each piece is handcrafted to order, taking approximately 7 to 14 days to complete. Once dispatched, international delivery typically takes a further 8 to 10 business days. You can expect your order to arrive within 21 to 28 days from the date of purchase.

Yes — we are pleased to offer complimentary worldwide shipping on all orders.

Once your order has been dispatched, you will receive a tracking number via email. You can use this number to monitor your parcel's progress directly through the courier's website. We ship via DHL, FedEx, or USPS.

U.S. orders are generally delivered without additional customs charges. For all other international destinations, customs duties and taxes may apply upon arrival and are the responsibility of the customer. We recommend reviewing your local customs policies prior to ordering.

No. For security reasons, we are currently unable to ship to PO Box, APO, or FPO addresses. Please ensure a full residential or business address is provided at checkout.

You can contact us at info@frocklyn.com to update your delivery address. It is best to make the change as early as possible. Once an order has been dispatched, we are unable to reroute it and recommend contacting the courier directly using your tracking number.

Your tracking number will be emailed to you as soon as your order has been dispatched. Please note that tracking information may take a few hours to update after dispatch. For detailed updates, we recommend contacting the courier directly, as we receive the same tracking information as you do.

We are sorry for the delay. Once a package leaves our atelier, delivery is handled by the courier and all shipping updates are based on their tracking system. If your delivery appears stuck or overdue, please first check your tracking number sent to you at dispatch, then contact the courier directly. If you still need assistance, please email us at info@frocklyn.com and we will do our best to help.

We offer a 72-hour return and exchange request window, beginning from the time your order is marked as delivered. All requests must be submitted by emailing info@frocklyn.com within this period, accompanied by your order number, clear photographs, and an unboxing video showing the issue.

We put our heart into every piece made just for you. As each dress is handcrafted exclusively for you, we are unable to accept returns for change of mind.

Sale, discounted, and promotional items are non-returnable and non-refundable. Custom measurement dresses are also non-returnable and non-refundable. Items that have been worn, washed, altered, or show any signs of use will also not be accepted.

If your piece arrives with a manufacturing defect or an incorrect item was dispatched, please contact us at info@frocklyn.com within 72 hours of delivery. To help us resolve your concern as smoothly as possible, please include your order number, clear photographs, and an unboxing video with your message.

Once your return request has been reviewed and approved by our team, we will provide the return shipping address and further instructions. Please use a reliable, trackable shipping service and share the tracking number with us after dispatch. Customers are responsible for return shipping costs. In approved cases where an incorrect or defective item was sent by us, return shipping assistance may be provided at our discretion.

Refunds are processed only after the returned item has been received and inspected by our team. Approved refunds may take approximately 5 to 14 business days to appear in your account, depending on your payment provider. Refunds are issued through the original payment method used at checkout.

Minor loose threads, slight measurement variations, and natural handmade irregularities are not considered manufacturing defects.

All Frocklyn pieces should be professionally dry cleaned only. Do not machine wash or hand wash, as this may damage the fabric and all hand-finished embellishments. For full care guidance, please refer to our Care & Keeping page.

Yes, garments can be lightly steamed at a moderate temperature. Hold the steamer at least 15 cm from the fabric at all times. Never steam directly on beading, sequins, or any hand-stitched embellishment, as high heat may cause irreversible damage.

Store your Frocklyn piece in a breathable garment bag, away from direct light. Avoid plastic covers as they can trap moisture and damage delicate fabrics over time. Hang the dress in its own space to preserve the silhouette and shape.